Effective Date: 10/05/25
Company Name: Willow Health Meds (“Company,” “we,” “our,” or “us”)
We respect your privacy and are committed to protecting your personal and health information. This Privacy Policy and Notice of Privacy Practices (“Notice”) describes how we collect, use, disclose, and safeguard your information when you use our website and services related to weight loss and anti-aging medications.
By using our services, you acknowledge that you have read and understood this Notice.
Section 1: Information We Collect
We may collect the following categories of information:
A. Personal Information
- Name, email, phone number, address
- Date of birth, demographic information
- Payment details (processed securely through third-party providers)
B. Protected Health Information (PHI)
As defined by HIPAA, PHI includes:
- Medical history, diagnoses, current medications, allergies
- Weight, health goals, lifestyle information
- Prescriptions, lab results, provider notes, telehealth consultations
C. Technical Information
- Device details, IP address, and browsing activity
- Cookies and analytics for website performance
Section 2: How We Use Your Information
We use your information to:
- Provide medical consultations and prescribe medications
- Verify eligibility and ensure safe treatment
- Process orders and manage billing
- Communicate about your care, appointments, or account
- Improve our website and services
- Comply with applicable laws and regulations
Section 3: HIPAA Notice of Privacy Practices
As required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), this section explains how we may use and disclose your Protected Health Information (PHI) and your rights regarding that information.
Permitted Uses and Disclosures of PHI
We may use or disclose your PHI for:
- Treatment – To provide, coordinate, or manage your health care (e.g., sharing with prescribing providers or partner pharmacies).
- Payment – To process billing, insurance claims, or other payment activities.
- Health Care Operations – For quality improvement, staff training, auditing, or business management.
- Required by Law – When required by federal, state, or local laws.
- Public Health & Safety – To report adverse drug reactions, prevent disease, or protect public safety.
Uses Requiring Your Authorization
We will not use or disclose your PHI for:
- Marketing purposes
- Sale of your PHI
Section 4: Your Rights Regarding PHI
You have the right to:
- Access – Request a copy of your medical and billing records.
- Amend – Request corrections to your health records if you believe they are inaccurate.
- Restrict – Request limits on how we use or disclose your PHI (though we may not always be able to honor all requests).
- Confidential Communications – Request that we contact you in a specific way (e.g., by email only).
- Accounting of Disclosures – Receive a list of certain disclosures we made of your PHI.
- File a Complaint – If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health & Human Services (HHS). We will not retaliate against you for filing a complaint.
Section 5: Safeguards and Security
We use administrative, technical, and physical safeguards to protect your personal and health information, including:
- Secure, encrypted data storage and transmission
- Role-based access to PHI for authorized staff only
- Regular monitoring for potential security breaches
Despite these measures, no system is 100% secure, and we cannot guarantee absolute protection.
Section 6: Data Retention
We retain PHI and personal data as required by law and for as long as necessary to provide services. When no longer needed, information will be securely destroyed.
Section 7: Children’s Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect PHI from children.
Section 8: Changes to This Notice
We may revise this Privacy Policy and HIPAA Notice from time to time. The updated Notice will be posted on our website with a new “Effective Date.”
Section 9: Contact Us
If you have questions about this Privacy Policy or your rights under HIPAA, contact us:
Willow Health Meds LLC
Attn: HIPAA Privacy Officer
Email: info@willowhealthmeds.com
Phone: +1 (321) 218-5242
Address: 575 S Wickham Rd. Melbourne, FL 32904
You may also file a complaint directly with the U.S. Department of Health & Human Services, Office for Civil Rights: